Timeline
Sep 2024 - Current
My Role
Design Lead
Researcher
UX/UI design
Team
3 Designers/ Researchers
Healthcare
Gender-Affirming Design
Inclusive Visuals
User Privacy
Contraceptive
Research-Based
Decision-Aid
Presented to AMIA 2025 Annual Symposium
We are honered to be accepted and presented our work at the prestigious healthcare conference, AMIA 2025 Annual Symposium!
Heuristic Evaluate the Pilot Tool
As a new team, the whole team need get the idea of what this tool is about and initial a plan to get things going. Heuristic evaluation is a great start for us.
We Figure People Have Different Decision Paths
People always have different motivation to visit the website and thus have various decision path. We concluded them into 3 different kinds of paths: Leaner, Answer Seeker, and Hesitator.
A Site Map with New Features
We came out a new new site map with new features to address different needs. New features including explore methods, questionnaire and comparison, along with other smaller features such as questionnaire report, myth session, review, FAQ etc, to enrich the functionality of the whole website.
TGNC Individuals Are Very Sensitive About Privacy
From the pilot study, we found that TGNC individuals take careful of their privacy and would like to stay anonymous online. We don’t want the tool to expose their identity while using the site, nor collect any data form them.
Low Fidelity Wireframes
After aligning on the features and sitemap, the three designers each created wireframes for different pages, then came together to review and refine the results.
3 Questions We Needed To Be Answered For the 1st Iteration.
Conducted A Comprehensive Study For Our Questions
We recruited 5 participants and tested ths prototype with a well-designed research plan, including a usability test session and post test questions. Given the early phase of design, we aimed to ask high-level questions to test our ideas.
HIPPA Compliant
100% Remotely
Tested under alias
Research Result 1
Yes!
Participants are happy they can find info by different ways.
To recommend the tool to a friend scored 8.2 (on scale of 10)
Neh…
For the comparison table, participants only paid attention to those columns with descriptions.
No one clicked on the Questionnaire Report
Homepage CTA are repetitive with nav bar
Research Result 2
Visual Elements Are Intertwined
The relationship between inclusivity, visuals elements, and trust is highly complex and shaped by the interplay of multiple elements. Thus, understanding the motivations behind participants' choices is crucial.
Icons (method icons)
Participants were attentive to how icons represented contraceptive methods. They wanted to see if the icons can reflect how they look in real world. Realistic photos were not necessary, but icons could not be overly simplified, such as plain black-and-white sketches.
Images
Participants preferred photographs that incorporated rainbow patterns, as these were perceived as the most direct and affirming form of community representation.
Color
Perspectives on inclusivity were divided, and no single color was universally identified as inclusive. However, LGBTQ participants appeared to be highly familiar with the color compositions of flags (e.g., the transgender flag or rainbow flag), and specific combinations of colors could serve as meaningful heuristic cues.
Fonts
Participants did not directly associate fonts with gender inclusivity. For them, font inclusivity mainly meant readability.
Research Result 3
Visual Does Play A Role. And There're Also Other Factors
Overall, inclusivity and reliability have a positive correlation, but note that some options received very closed scores. We still have to interpret them with participants’ reasoning. Having authority partners is an another effective way to increase credibility.
Btw if you wanna take a look of the literature review brain room…...
External link: Wen's Heptabase_the inclusivity and reliability paper based on this project.
Implementing Visual Research Results to Design
After study 1, we've gathered much valuable data of how I can leverage visual to the website. I am working on making the barebones to a visual-appealing website. At the same time, makeing sure the website works well across all devices.
Enrich Pages Content by Working With Other Teams
Enrich the content for the team and partners to increase credibility.
Apart from design, participants also brought up questions and concerns and expectations for medical information.
